Expert Email Marketing, No Matter the Platform

No matter your ESP, we optimise, scale, and drive results from your email program

Your email platform is just a tool, and its success depends on how well it’s used. Many brands struggle with poor email performance because they aren’t leveraging their platform’s full capabilities or are stuck with an ESP that doesn’t align with their needs.

At The Orchard Agency, we work with all major email marketing platforms, optimising automations, segmentation, deliverability, and reporting to help your business scale. Whether you’re looking to improve your current setup or migrate to a better solution, our platform expertise ensures a seamless transition and stronger email performance.

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The average email marketing ROI is $38 for every $1 invested.

Prior to engaging your database, we perform an email audit and customer analysis to understand your buyers’ demographics, behaviours and pain points, which underpin every campaign and automated sequence that follows.

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Customers are 138% more likely to shop online if they receive an email.

Database management, segmentation and list hygiene are also central to the long-term success of an email marketing strategy, which should encompass all elements of the customer lifecycle, from acquisition and activation to retention. Also, we’ll often supplement email with SMS marketing support to make sure we’re utilising all customer touchpoints for your brand.

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Campaign segmentation can increase revenue by as much as 760%.

Once we get to know your brand, your goals and your audience, our strategy guides what email marketing looks like for your brand. Each campaign and sequence is then designed and written by our team of in-house creatives, all while you enjoy the fruits of our labour – an engaged database.

Migrating or Optimising Your ESP? We Make the Process Seamless

Many businesses choose an email marketing platform without fully understanding its capabilities. As a result, they underuse automation, fail to segment effectively, and struggle to drive engagement. Worse, some brands outgrow their current platform but hesitate to migrate due to complexity, data loss concerns, or downtime risks.

A well-optimised ESP can turn email into a high-performing revenue channel. Whether you need platform-specific improvements or a full migration to a new system, we help brands streamline the process, enhance automation, improve deliverability, and ensure every campaign performs at its best.

At The Orchard Agency, we’re platform agnostic and focus on what matters most—helping you get results, no matter what platform you’re on.

Brands Using Automation See 320% More Revenue

A properly configured ESP can significantly boost revenue. (Source: Salesforce, 2024)

Switching to the Right ESP Can Increase ROI by 37%

Migrating to a platform that aligns with your needs improves engagement and conversions. (Source: Forrester, 2023)

82% of Marketers Say They’re Not Fully Using Their ESP’s Capabilities

Many businesses miss key opportunities by failing to leverage advanced platform features. (Source: Litmus, 2024)

What Our Clients Say

Ellus & Krue

“Many, many agencies talk the talk but fail to deliver. The Orchard is not like ‘the many’.

If you're looking for someone to get your email marketing sorted (and done beautifully) then The Orchard should be your email marketing partner of choice.”

The Orchard Agency assists Ellus & Krue as an Australian Klaviyo Platinum Partner

Swiss Line Cosmetics

"The Orchard is one of the best email and design agencies you will find in Australia. They helped Swissline Cosmetics transform our email marketing and lead management and helped us drive significant e-commerce growth."

The Orchard Agency assists Swissline Cosmetics as an Australian Klaviyo Platinum Partner

Starward Whisky

"The team at The Orchard Agency are a true extension of our business. Subject matter experts that have delivered exceptional results and brought a whole new level of knowledge into our marketing automation efforts. Highly recommend."

The Orchard Agency assists Starward Whisky as an Australian Klaviyo Platinum Partner

Veneziano Coffee Roasters

"We engaged The Orchard Agency to assist with our email marketing strategy and campaigns. Their team have provided great strategic advice, technical support and ultimately strong campaign performance for our online coffee business. They are a highly valued partner."

The Orchard Agency assists Veneziano Coffee Roasters as an Australian Klaviyo Platinum Partner

Make It Mine

"I have worked with the team at The Orchard Agency for a number of years now. From integration through to campaign delivery, their product and industry knowledge is second to none. They're an absolute pleasure to deal with and extremely thorough in the high level of support provided."

The Orchard Agency assists Light My Bricks as an Australian Klaviyo Platinum Partner

Edible Beauty

"The Orchard have been invaluable for email marketing support for our business. They are not only highly responsive and professional, they provide us with very effective advice and email marketing strategies. I would highly recommend their services."

The Orchard Agency assists Edible Beauty as an Australian Klaviyo Platinum Partner

Skin Matrix

"We cannot recommend The Orchard Agency highly enough, the team have helped our e-commerce email automations with highly engaging and professional and on point email designs. I love brainstorming our monthly marketing campaigns and creating new marketing opportunities that creates a more impactful customer relationship. Thanks guys!"

The Orchard Agency assists Skinmatrix as an Australian Klaviyo Platinum Partner

Light My Bricks

"The Orchard have played a massive role in helping up our digital marketing game, particularly from an email marketing perspective. From their creative, strategy and execution - they've done a bang up job helping us transform from startup to a globally recognised brand."

The Orchard Agency assists Light My Bricks as an Australian Klaviyo Platinum Partner

Daily Jocks

"Fantastic Email Marketing agency, we saw a positive return on investment within the first month of reworking our Klaviyo flows. Graphic design & copywriting of emails is very engaging and tailored to fit our audience."

The Orchard Agency assists Daily Jocks as an Australian Klaviyo Platinum Partner

Moxie

"Every time we have an interaction with The Orchard Agency, I always think to myself "where have they been all my life?!" What I appreciate most is that they not only have the tech know-how, but also stellar EDM design and copywriting capabilities that really work for our brand. Couldn't be happier!"

The Orchard Agency assists Moxie as an Australian Klaviyo Platinum Partner